Last week was crazy! We had a fantastic turnout for our PDS Manager Roundtable with guest speaker Craig Parrish from Maurice Blackburn discussing The PDS Trap - what legal cases reveal about disclosure gone wrong - needless to say a very interesting presentation.
And we also had a fabulous CREW Webinar on The Three Lines of Assurance with guest speakers Nicole Oborne OAM (PwC), Norlena Brouwer GAICD (Aware) and Rhiannon Richardson (HESTA) - once again a great turnout with lots of very relevant discussion.
All the latest news, views and events below - plus a reminder to listen in to the latest episode of That Super Show.
Regards
Sarah
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In the latest episode of That Super Show Sarah and Neil put complaints under the microscope with AFCA’s lead ombudsman for superannuation, Heather Gray. Is member feedback a blessing or a reputation nightmare? They dive into complaint trends, service snafus and why communication remains the bedrock (or Achilles’ heel) of member trust. Tune in for sharp insights and the inside scoop on what’s really driving complaints - and how forward-thinking leaders can harness them for better member experiences.
ASFA National Legislation Discussion Group: Privacy: proposed reforms to the Privacy Act, privacy law and enforcement. Monday, 8 September 2025 at 1-2pm via Zoom. Guest speaker is Anna Johnston, Helios Salinger.Register here.
CREW Webinar:What’s “in” in your first mandatory sustainability report
with guest speaker Geri McMahon from Baringa. Wednesday, 15 October 2025 from 1-2pm via Zoom. Registration details to come. If you're not yet a CREW member, sign up - women only, sorry blokes.
FSC Innovation in Retirement - Thursday,16 October 2025, 9am-5pm at the Four Seasons Hotel, Sydney. Register here.
ASFA Conference 2025: 11-13 November 2025, Gold Coast. Details here.
ENGAGE 2025 - Future of Member Engagement 2025 Forum: 18 -19 November 2025, Sydney Central Hotel. Details here.
CREW Webinar:Death Benefit Claims and Personal Estate Planning with guest speakers Sarah Poole (estateXchange) and Emma Woolley (Hall & Willcox). Thursday, 20 November 2025 from 12:30-2pm via Zoom. Registration details to come. If you're not a CREW member, sign up - women only, sorry blokes.
ASFA NATIONAL LEGISLATION DISCUSSION GROUP - PRIVACY
Privacy Law Reforms: What Every Super Fund Needs to Know.
Join us at our next ASFA National Legislation Discussion Group webinar with guest speaker Anna Johnston from Helios Salinger. Monday 8 September 2025 from 1-2pm via Zoom. Register here.
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In the spirit of reconciliation Mayflower Consulting acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and future and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Always was, always will be Aboriginal land.
