For the ladeez - we have two excellent CREW events coming up!
First up, we’re hosting a webinar with Judith Charlton, Head of Internal Audit at UniSuper, who’ll be diving into Royal Commission preparation and Section 19.
Then we have our Sydney in-person event, The Loneliest Role in the Building, featuring guest speakers Helen Taylor (Partner, Financial Services at Norton Rose Fulbright), Deborah Latimer (Group Chief Risk Officer at HUB24) and Geraldine de Vries (Division Director - Head of Regulatory Risk at Macquarie Group). Details below.
For the blokes - we are thinking about hosting a Mayflower golf day. Let us know if you're keen. (OK that's for women too!)
Regards
Sarah
Job Opportunity
Our friends at HESTA are looking for a Product Oversight Analyst (Superannuation) based in Melbourne - more details here.
THOUGHT OF THE WEEK
You've sent out comms. It didn't go well. Maybe the call centre got inundated. Maybe advisers complained. Maybe the response rate was too high or too low. So now you're debriefing what happened.
My experience is that often when people review comms, they just look at the words on the page and think 'this could be shorter/clearer/etc'. However, reality is far messier. Let's consider a few other options:
Is the underlying process too complicated - if you're expecting your comms to somehow make a bad process workable, you're probably not going to be happy.
Was it written by AI - far out people. AI is useful but if I see another email with the same syntax I'm going to scream.
Were the comms specific enough - when there is pressure to make comms shorter, this can creep in. In my experience, brevity is often not the answer.
Too much jargon - what? In our industry? lol
Timing issues - sometimes the comms are great, but they were sent too late, too early or just not frequently enough. There's a marketing saying that people need to see things about six times before they act. So if you've only sent something once, and you expect action, you're going to be disappointed.
Was there information missing? One of my favourite sections to put in a customer letter or email is a heading that says 'Do I need to do anything?' and then a single word answer. Yes or No. If yes, be clear about what, when, etc.
If you've got this far, and you want to be reeeeeaaally clever, you could consider a pre-mortem. Write the comms, then imagine everything that might go wrong. Now look at your comms again. And sort out anything that might cause you issues down the line. Cos there's nothing as demoralising as sending an extra set of 'we are sorry' comms. I know, I've been there!
Industry super funds are quietly bleeding $4.3b to retail rivals, AI is sprinting ahead while regulators are still tying their shoelaces and consolidation is busy redrawing the super landscape. But through all the drama, one thing hasn’t budged: trustees are still squarely on the hook for member outcomes. Subscribe here.
Events we are running/speaking at:
CREW Webinar: Royal Commission Preparation and Section 19 with guest speaker Judith Charlton, Head of Internal Audit at UniSuper. Thursday, 11 June 2026 from 1-2pm via Zoom. Registration details to come.
CREW In-Person Event Sydney - The Loneliest Role in the Building. Wednesday, 24 June 2026 from 4-7pm at the offices of Norton Rose Fulbright, Sydney with guest speakers Helen Taylor (Partner, Financial Services at Norton Rose Fulbright), Deborah Latimer (Group Chief Risk Officer at HUB24) and Geraldine de Vries (Division Director - Head of Regulatory Risk at Macquarie Group). Register here. Women only, sorry blokes.
FSC Webinar - ESG - Monday, 29 June 2026 - 1-2pm via Teams. Registration details to come soon.
For a full list of industry events relevant to SSFPP readers, click here.
THE LONELIEST ROLE IN THE BUILDING
Compliance and Risk Executive Women (CREW) recently packed a Melbourne room with senior women in risk and compliance to talk candidly about that version of the job – the one where you’re the only person who can see the problem clearly, and also the only one whose job it is to actually say something. We’ve captured the key takeaways in our latest blog post here.
Also see above for details of our Sydney CREW in-person event.
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