It’s been a big week in the news, with earthquakes, typhoons, bushfires and, closer to home, an outbreak of bird flu. Not exactly a bumper crop of good news.
So, to make myself feel better about all of this, I have spent a couple of days helping my neighbour put all of her old furniture on Facebook Marketplace. Doing something for someone else really does improve your mood considerably!
Cheers
Sarah
THOUGHT OF THE WEEK
Mindset first, then skillset, then toolset. Most transformation projects get this backwards. A new platform lands before anyone's agreed what "good" looks like, so the tool just automates the old confusion, faster.
Mindset means agreeing the outcome and the trade-offs before anything else. Skillset means building the judgement to make decisions consistently, without a rulebook for every scenario. Only then does toolset matter, and by that point the tool is doing far less work than people expect, because the thinking's already sound.
Technology doesn't fix a broken process, it accelerates it. Get the order right and the tool becomes simple but get it wrong and no platform will save you.
It's the sequence we work to at Mayflower on every engagement and why we build capability first rather than handing over another system to manage.
LATEST NEWS & VIEWS
Super funds should not be asked to fund the CSLR: ASFA - Financial Standard SP - oh for goodness sake, if we're going to have to have a CSLR, then everyone should contribute to it, and frankly, super funds can afford to chip in a couple of thousand, way more than your average financial planner.
In this episode we are joined by Xavier O’Halloran from Super Consumers Australia to unpack the findings of a first-of-its-kind research project and ask the big question: do we need mandatory service standards to stop customer service from going round in circles? Listen in at thatsuper.show.
Events we are running/speaking at:
CREW Webinar -Systemic Issues with guest speaker Jocelyn Furlan FAICD - Tuesday, 18 August 2026 from 1-2pm via Zoom. Register here. Women only, sorry blokes.
CREW Webinar - The Intersection of Culture and AI with guest speakers
For a full list of industry events relevant to SSFPP readers, click here.
WHY ADAPTABILITY MAY BE THE ULTIMATE COMPETITIVE ADVANTAGE
Our friend Janine Perez from Think Smart Marketing has written a fabulous piece on adaptability, and goodness knows, we’re all getting plenty of practice at that lately. Knowledge has never had a shorter shelf life as markets shift, technology races ahead and customer expectations refuse to sit still. The ability to learn, unlearn and relearn is becoming one of the most valuable skills for individuals and organisations. Read more here.
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In the spirit of reconciliation Mayflower Consulting acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and future and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Always was, always will be Aboriginal land.
